Terms Of Use

By registering to use Canary Live! whether as a Trial User or a Subscriber you agree to be bound by the terms set out below. If you do not agree to these terms do not register to use Canary Live!.

1. Interpretation

In these Terms
“Administrator” means the person that has access to and use of the Profile created at registration of the Licensee which Profile will be linked to that Licensee and able to authorise access by Operators and set limits on the rights of Operators (to the extent this is permitted in the Software);
“Commencement Date” means the date on which the Licensee agrees to these terms;
“Data” means any data entered by the Licensee into the Software;
“Documentation” means all instruction manuals, user guides and other information relating to the Software made available with the Software or through the Website;
“End User” means an Operator or an Administrator;
“Fees” means the amounts payable by the Licensee for the right to use the Software, as published from time to time by Canary Data Solutions Ltd. in the Fees Schedule;
“Fees Schedule” means the schedule set out at http://www.canarylive.com/pricing as this may be updated from time to time;
“Intellectual Property Rights” means all patents, licences, trade marks, service marks, trade names, inventions, trade secrets, copyright, moral rights, design rights, know-how, confidential information and any other intellectual property rights whether registered or unregistered and the right to register the same;
“Licence” means the licence granted under clause 3.1;
“Licensee” means either a Subscriber or a Trial User;
“Operator” means any person who has access to and use of a Profile that is linked to the Licensee and that is added by the Administrator;
“Password” means a unique password, which if the Licensee is a Trial User is provided by Canary Live! or is selected by Licensee’s Administrator and / or Operator and used to access the Software;
“Profile” means the identity given to a user of the Software which identity is linked to a Licensee and also linked to the rights that identity has in relation to use of the Software and access to the relevant Licensee’s Data;
“Register” shall mean register as a Trial User or a Subscriber, registering and registration shall have equivalent meanings;
“Software” means the Canary Live! Software, which is a Business Management System;
“Subscriber” means an individual company or partnership who has completed Canary Live!’s registration process and is using or intends to use the Software in its day to day business;
“Trial User” means an individual Company or partnership who has applied to Canary Live! Ltd. to assess the Software and has been given access on a trial basis using a name and password provided by Canary Live! Ltd.; and
“Website” means www.canarylive.com;

2. Registration and password

2.1. The Software will be hosted on Canary Data Solutions Ltd servers and will be accessible through the Website by registering to become a Licensee
2.2. Notwithstanding any other clause in this Agreement where the Licensee is a Trial User they acknowledge that:
a) Their access to the Software is intended to be to assess whether the Software is able to meet their requirements;
b) They will not be able to use and will not try to use the Software to process live data or information of their business;
c) They were advised by Canary Data Solutions Ltd their access to the Software may be for a limited time only;
d) If they wish to use the Software in their day-to-day business they will need to cease being a Trial User and register to become a Subscriber.
2.3. Notwithstanding any other clause in this Agreement where the Licensee is a Subscriber they acknowledge that:
a) By registering, the Licensee agrees to provide Canary Data Solutions Ltd with current, complete and accurate information as prompted by the registration form and Licensee agrees to maintain and update this registration data as required to keep it current, complete and accurate.
b) to keep the Passwords secure and confidential and not reveal it to any persons not authorised by it;
c) it is entirely responsible for any and all activities that occur under or through the use of their Passwords; and
d) to notify Canary Data Solutions Ltd immediately if it believes the Password is no longer secret so that Canary Data Solutions Ltd can cease relying on their Password.
2.4. The Licensee will not:
a) use the Software for any purpose that is unlawful;
b) where they are a Subscriber use the Software for any purpose other than the Licensee’s own internal business purposes;
c) do any act or thing that will or is reasonably likely to interfere with the Software or any other users use of the Software;
d) do any act or thing that will or is reasonably likely to result in the transmission or upload of harmful or deleterious software (including, without limitation, viruses, trojan horses, worms or time bombs);
e) attempt to gain unauthorised access to the Software, other users information or computer systems or networks connected to the Software or;
f) transmit or upload any materials that are in breach of any intellectual property laws, rights of privacy or any other third party rights.
2.5. Canary Data Solutions Ltd may amend these Terms from time to time. Canary Data Solutions Ltd will set out the date that the terms were last updated next to the hyper link to the terms on the login page. By continuing to login and use the Software the Licensee will be deemed to have agreed to the new terms.

3. Licence

3.1. With effect from the Commencement Date until such time as these Terms are terminated in accordance with their terms Canary Data Solutions Ltd grants:
a) to the Trial User a non-exclusive, non-transferable Licence to use the Software to assess whether it will meet the Trial User’s requirements; and
b) to a the Subscriber a non-exclusive, non-transferable Licence to access and use the Software for the Subscriber’s own internal business purposes.
3.2. Canary Data Solutions Ltd will provide access to Documentation that is intended to assist the Licensee in using the Software.
3.3. Upon registering to be a Licensee the Licensee will be able to appoint one person to be an Administrator. The Administrator will be an End User who is given rights by the Software to create access for Operators. All Operators given access to by an Administrator will be able to use the Software and input, access and export relevant Licensee’s Data in the manner prescribed by the Administrator.
3.4. Canary Data Solutions Ltd may deem any act carried out or omission permitted by the Administrator or any Operator or any instruction given by the Administrator as being carried out, permitted or given by the Licensee.

4. Payment

4.1. The Fees payable for access and use of the Software are set out in the Fees Schedule on the Canary Live! website.
4.2. The Fees Schedule may set out various levels of usage and link these to differing fees that are to be paid.
4.3. The Fee payable will be calculated based on usage level selected by the Licensee at the date of subscribing or monthly thereafter.
4.4. On the date of subscription and monthly thereafter Canary Data Solutions Ltd will issue the Licensee an invoice in advance for the Fees payable in the following invoice period.
4.5. Invoice periods are for one month. The date range of the invoice period is determined by the subscription date of the Licensee.
4.6. The date that payment of the invoice is due will be shown on the invoice.
4.7. If the Licensee defaults in payment of any Fees, Canary Data Solutions Ltd may, without prejudice to any of its other rights or remedies and without liability to Licensee:
a) suspend the Licensee’s (including all its End Users’) access to the Software; and
b) charge interest on any unpaid amount from the due date until the date of the actual payment at 2% per annum over the base overdraft facility charged by Canary Data Solutions Ltds bankers from time to time.
4.8. Licensee acknowledges that where Canary Data Solutions Ltd suspends Licensee’s access to the Software, Canary Data Solutions Ltd is not liable for any loss cost damages or expenses suffered by the Licensee or any other party as a result of that loss of access.

5. Hardware and service requirements and performance

5.1. The Licensee acknowledges that:
a) the Licensee is solely responsible for acquiring, servicing, maintaining and updating all equipment, computers, software and communication services that allow a user to access and use the Software;
b) the operation and availability of the software and systems used for accessing the Software, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Software; and
c) Canary Live! Ltd. is not in any way responsible for any interference with or prevention of the Licensee’s access and/or use of the Software.

6. Intellectual property rights and confidentiality

6.1. The Licensee acknowledges that the Intellectual Property Rights in the Software, the Website and any documentation relating to the Software remain the property of Canary Data Solutions Ltd (or its licensors).
6.2. Canary Data Solutions Ltd acknowledges that the Intellectual Property Rights in the Data remain the property of the Licensee. Licensee agrees to maintain copies of all Data entered into the Software and Canary Data Solutions Ltd will not be liable for any loss cost or expense suffered by the Licensee or any other party as a result of the Data being lost.
6.3. All information relating to the Software and the Documentation will be treated by the Licensee as confidential unless it is in the public domain otherwise than by a breach of these Terms.
6.4. All information relating to the Licensee that could reasonably be considered by its nature to be confidential will be treated by Canary Data Solutions Ltd as confidential unless the Licensee gives permission for Canary Data Solutions Ltd to use the information or the information is in the public domain otherwise than by a breach of these Terms.
6.5. Nothing in clauses 6.3 or 6.4 shall prevent either party from disclosing confidential information to the extent that it is required to by law. Where either party is required by law to disclose any confidential information it will first advise the other party of this obligation, will allow the other party reasonable time to avoid the disclosure having to be made and will give the other party such assistance (at the other party’s cost) as the other party reasonably requests in doing this.
6.6. The Licensee undertakes:
a) not to copy any Documentation except to the extent that copying is necessary for the Licensee’s own back-up purposes;
b) not to transfer or otherwise deal in the Documentation or the Licensee’s rights under the Licence;
c) to maintain all copyright notices on the Documentation;
d) to notify Canary Data Solutions Ltd. immediately it becomes aware that any person may have unauthorised knowledge, access to or use of the Software or the Documentation.
6.7. The Licensee’s obligations under this clause will survive termination of the Licence.
6.8. Canary Data Solutions Ltd may use and treat any personal information it receives from the Licensee in accordance with the Privacy Terms.
6.9 Portions of this software are based in part on the work of Adobe Systems Incorporated. Because Canary Data Solutions Ltd has included the Adobe Systems Incorporated software in this product, Canary Data Solutions Ltd. is required to include the following text that accompanied such software:
Copyright (c) 2006 Adobe Systems Incorporated.

7. Fair Use Policy

7.1 Canary Live! wishes to ensure that all licensees are able to access the Canary Live! Software and Services. For this reason, and to ensure Canary Live! is able to continue to provide high quality Software and Services, this Fair Use Policy applies.
7.2 For services that are subject to our Fair Use Policy, we may apply our Fair Use Policy where, in our reasonable opinion, your usage of our Services and/or Software is excessive and/or unreasonable as detailed in this paragraph.
7.3 We have developed our Fair Use Policy by reference to average customer profiles and estimated usage of our Software and Services.
7.4 If your usage materially exceeds estimated use patterns over any month, or is inconsistent with normal usage patterns by Canary Live! licensees, then your usage will be excessive and/or unreasonable.
7.5 If your usage of the Software and/or Services is excessive and/or unreasonable we may contact you to advise you that your usage is in breach of our Fair Use Policy. We may then request that you stop or alter your usage to come within our Fair Use Policy.
7.6 If your excessive or unreasonable usage continues after receipt of a request to stop or alter the nature of such usage, we may without further notice, apply charges to your account for the excessive and/or unreasonable element of your usage; suspend, modify or restrict your use of the Software and/or Services or withdraw your access to the Software and/or Services.
7.7 Estimated usage of Software and/or Services is dependent on the level of usage selected by the licensee at the date of subscription or monthly thereafter. The fees schedule describes plans that may be selected by the licensee. Estimated usage for the plans is as follows and is cumulative where multiple plans have been selected –
• Solo – Zero (0) support tickets per month.
• Payroll – Two (2) support tickets per month.
• Shift – Two (2) support tickets per month.
• Billing – Two (2) support tickets per month.

8. Employee Conversion Service
8.1 Canary Live! may provide, at an additional fee, services to assist the licensee migrating its payroll information from third party payroll software into Canary Live!.
8.2 The licensee agrees to provide all information required by Canary Live! to enable accurate payroll processing in the Canary Live! system.
8.3 By finalising a pay run in Canary Live!, the licensee warrants that all information loaded into Canary Live! from third party software as part of the Employee Conversion Service is accurate and complete.
8.4 The licensee indemnifies Canary Live! for any loss or damage resulting from incorrect information being entered into the Canary Live! payroll system.